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This is the last 500 orders we have completed delivery on, and the time it took to complete that delivery from the point that it hit our delivery queue until the time it was closed.
This does not include the timeframe between ordering and completion of the verification process if it was necessary to verify the order.
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Please be aware we will NEVER ask you to return gold to us for a screenshot. If you are requested to do anything in game that you are unsure of, or makes you uncomfortable feel free to contact our live support for confirmation of any request made.